Yunhaiyao is a widely-known dining restaurant brand for Yunnan cuisine in China, which has about 200 restaurants in 14 large cities. Confronted with increasingly fierce competition of catering industry and higher labor cost, Yunhaiyao presses for efficiency improvement and cost reduction in virtue of advanced technologies and smart devices.
Collecting payments is one of the most important steps for all restaurants to reduce queue time and improve customer satisfaction. Wiseasy P3M, an Andriod EMV Mini POS, is introduced to Yunhaiyao to bring better experience for both customers and restaurants.
This terminal combines multiple functions into one device, including magnetic strip card swiping, paying a bill,and coupon/voucher verification. With the help of Wiseasy P3M, Yunhaiyao accepts payments more quickly and conveniently, which saves a lot of time from both customer side and restaurant side.
In terms of reservation management, the receptionist can reserve a table via Wiseasy P3M which integrates seamlessly with the restaurant’s ERP system, no need to write it down or enter it into the computer. This device supports queue ticket printing via Bluetooth connection, and it’s easy for the customer to check how many tables are ahead of them on smartphone. The churn rate of customers is reduced by 20%.
In the past, a waitress or waiter has to carry different tools for taking orders, collecting payments, and giving coupons/vouchers to serve customers, which makes them only serve five tables at the same time. With Wiseasy P3M for these functions, they can serve eight tables now.
Wiseasy P3M supports major payment methods and is portable to carry with. Therefore, there is no need for the waitress or waiter to walk back and forth between the dining table and the cash register. The whole payment process was reduced to 10 seconds from 3-5 minutes. Meanwhile, the number of cashiers and the area that cashier desk occupies are reduced correspondingly as well.
Embedded with a coupon/voucher management system, Wiseasy P3M helps improves the restaurant’s customer retention rate.
According to statistics from Yunhaiyao, its customer churn rate was reduced by 20%, payment collecting time was shortened by almost 30 times, customer retention rate was doubled and the work efficiency of waiter/waitress was increased by 30%.